Androidinius

On January 10, The Straits Times reported that several Nexus One owner seem to have experienced 3G problem.

Especially what happen to the Straits Times correspondent Oo Gin Lee, 40, probably the first buyer in Singapore to have received his set yesterday (January 9), said his new toy could not connect to the Internet on his telco’s 3G network.The problem persisted after he rebooted the phone twice and checked his Internet settings thrice.”I expected a lot from Google, so I am very disappointed,” said the self-professed geek who writes for the paper’s Digital Life publication.

Recently Ocworkbench reported that Google sent in a press statement to address the issues of supposedly 3G connectivity complaint in Singapore.

Here’s the Google Statement :

GOOGLE STATEMENT – Nexus One 3G connectivity for SG

There have been several media reports about 3G connectivity issues with the Nexus One. Firstly, we do apologize for any inconvenience and confusion caused to our users. There is a very simple solution for Nexus One owners in Singapore. For SingTel customers, the Nexus One should auto-connect to their 3G network. For Starhub and M1 customers, they will need to enter in their APN settings to connect to their 3G network. This can be done by any user in less than a minute:

1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names.

2. Hit Menu button, create new APN.

3. Enter new APN settings. See below for the details.

4. Hit Menu button, save settings.

5. Select the new APN name, then hit the home button. Your 3G connection will shortly appear in the top bar.

As the Nexus One is an unlocked device purchased online at www.google.com/phone, ideally the first place for users to look for support is the help section on this site which includes how-to videos, feature overviews, ordering/payment/set-up/warranty info, a user’s guide and help forum.

If users can’t find the answers they need, they can call the HTC Support line in Singapore at1-800-238-7788 from 8am-8pm, Monday to Saturday. HTC is providing local support and repair services for Nexus One.

Again, our sincerest apologies to our Nexus One users in Singapore if they are having any problems connecting to their telecom operator’s 3G network. We hope this simple solution will help them to enjoy the full Internet experience and the innovative mobile features of their new Nexus One phones in Singapore.

Dickson Seow
Head, Corporate Communications
Google Southeast Asia

=============

For Starhub customers:
- name: Starhub Internet
- APN: shwapint
- username: [leave blank]
- password: [leave blank]

For M1 customers:
- name: M1 Internet
- APN: sunsurf
- username: 65
- password: user123

And in case it is not working for SingTel customers:
- name: SingTel Internet
- APN: internet
- username: 65IDEAS (or blank)
- password: IDEAS (or blank)

Hopefully it will solve the 3G connectivity issue. Thanks to Google for quick response !

Via Ocworkbench, The Straits Times, AsianNewsNet

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